FAQs - Bone Sweet Bone

FAQs

1Why is Bone Sweet Bone — Your Dog’s Home Away From Home the right place for my dog?
Entrusting the care of your dog to someone else can be anxiety-inducing – we get it! At BSB we’re dedicated to earning the trust of you and your canine companion. It is our goal to provide first-rate care and to give your dog the same amount of love and attention they get in your home. Our team of animal lovers work hard to ensure that Bone Sweet Bone is a fun, safe, and welcoming environment.

Dogs are social creatures who thrive on interaction with people and other dogs. BSB provides a safe place for your pooch. We’ll give them the socialization and exercise they crave, and the peace of mind that you need.

2Why are vaccinations required in order for my dog to go to Stay + Play Care or Slumber Care?
Just like people, dogs are susceptible to contagious illnesses. Any place where dogs congregate, such as a daycare or dog park, can be breeding grounds for a variety of viruses. Requiring your dog be vaccinated helps to ensure a safe and healthy environment for all of the dogs in the daycare.

Vaccinations can minimize, or, in some cases, eliminate the possibility of transmission of these illnesses. For the protection of your dog, as well as the other dogs in our care, we require proof of vaccination for DHPP (distemper, hepatitis, parainfluenza, and parvovirus), Rabies, and Bordetella* (for kennel cough).

*The Bordetella vaccine should be administered every six months. If your dog has never received the Bordetella vaccine, or more than six months has lapsed since last administered, they must receive it at least five days prior to their stay at BSB.

Proof of vaccines must be submitted prior to your dog’s arrival. Email records to us at info@bonesweetbone.net, fax them to 818.985.2630, or bring a copy with you when you come in to register your pet.

3Could my dog be exposed to kennel cough in daycare?
Kennel cough (also known as canine infectious tracheobronchitis) is an upper respiratory infection likened to a chest cold in humans. It is caused by a highly contagious airborne virus. Despite its name, the potential for infection exists anytime your dog comes in contact with an infected dog — not only in kennels or boarding facilities, but also on walks, at the dog park, and even in your vet’s office.

If your dog is frequently in contact with other dogs, it is very likely that they will come in contact with the virus. For most adult dogs, once they’ve had it they will develop an immunity and are less susceptible to reinfection.

The vaccine for kennel cough (Bordetella) is not always effective in preventing mutated strains of the virus, much like the influenza vaccines that humans receive. Dogs with kennel cough may not immediately show symptoms, but they can still infect other dogs. Symptoms may include nasal discharge, sneezing, and a dry, hacking cough, and in most cases, will clear up on their own in two to three weeks. For more information, contact your veterinarian.

4Does my dog have to be spayed or neutered to participate in Stay + Play Care or Slumber Care?
Bone Sweet Bone requires that all dogs that use Stay + Play Care and Slumber Care be spayed or neutered by seven months of age. Dogs under seven months are not required to be altered, but must be current on all required vaccinations.

Mixing dogs that have not been spayed or neutered into a pack can create serious behavioral issues within the daycare, including serious aggression, or an unexpected litter of puppies!

Dogs do not have to be altered to receive grooming services, but females that are in heat are not permitted.


5How do you ensure that the dogs in Stay + Play Care and Slumber Care have good temperaments and get along well with other dogs?
We have to be discerning about the personality and needs of every dog that we accept into daycare or for grooming services in order to maintain a safe, balanced, playful environment for our dogs and our staff. For this reason, each new dog is carefully screened before being accepted, and owners must complete an evaluation form. This evaluation helps to ensure that the dog is healthy, has positive interactions with our employees and other dogs, and meets all prerequisites (spayed/neutered and current on vaccinations).

BSB does this not only to look out for everyone’s (the dog’s included!) safety, but also to secure the confidence of clients who entrust their furry friends to our hands. We do not like having to turn dogs away, and our intention is never to upset a customer, but our loyal clients count on us to maintain a calm and relaxed place where their dogs are able to play and socialize safely. Aggressive or extremely anxious dogs upset the environment and pose a potential threat. We also cannot put our employees at risk because of a fractious dog.

We are unwavering on this commitment as should any other good groomer or daycare provider be. BSB reserves the right, in our sole discretion, to refuse to provide services if we determine that a dog’s temperament is not suited for the requested service, or if a dog cannot be handled safely by our staff.

Our trained caretakers are always on the lookout for a dog that may be getting a little rough and/or exhibiting aggressive behavior. In these instances, the dog is separated from the group and cared for separately until he/she is able to calm down. When deemed safe to do so, the dog is returned to the group where they generally resume playing safely with others. BSB communicates regularly with our owners, so you’ll always know how your dog is doing.


6How old does my puppy need to be before he can go to Stay + Play Care and Slumber Care?
Puppies are welcome to use Stay + Play Care and Slumber Care as soon as they are fully inoculated, usually at around 4 months of age (varies by veterinarian.) Puppy parents should still keep in mind that puppies do not have the same stamina, immune systems, or social skills as adult dogs and, much like children, are more prone to communicable illnesses.

7Is a membership required to utilize BSB’s Stay + Play Care services?
No, we do not charge a membership fee. BSB does offer special multi-day packages and multi-pet discounts. Give us a call, we’ll be happy to provide more details!

8Does BSB offer discounts for multi-dog households that utilize Stay + Play Care services?
We sure do! When you pay full price for the first pet, you will receive 15% off the second dog, and 20% off third and any additional siblings. Multi-dog discounts are not applicable toward grooming fees or retail products.

9I’m worried about leaving my dog for overnight care. I don’t want him to be scared and alone.
We understand! Rest assured, our experienced overnight Slumber Care staff monitor our doggy guests throughout the night. Your pup will not be left unattended, and we promise to give them plenty of love and attention.

10Is there always someone there to supervise the dogs even after hours?
Yes. BSB has staff on site 24 hours a day, 365 days a year.

11Do you have a cancellation policy for Stay + Play Care or Slumber Care?
We understand that sometimes the unexpected happens and can change your plans. We ask that you provide 24 hours notice of a cancellation. During peak holiday seasons (Fourth of July, Labor Day, Thanksgiving, Christmas, and New Year’s) a non-refundable $50 deposit is required at time of booking and cancellations must be made within five days of the reservation or a one-night charge may be applied to your account.

12Can you give my dog medication while he/she is there?
Sure. We’re happy to give your dog their regular dose(s) of medication that you’ve provided. There is an additional fee of $2 per dosage for this service.

13How about my dog’s bedding and blanket — can I bring them for him to use while staying with BSB?
You’re welcome to provide all of the comforts of home for your dog. However, we don’t recommend it because other dogs may lie on it or damage it.